Terms of limited warranty. Except with respect to products marked with the "AM" prefix (hereinafter an "AM Part"), Ballistix™ memory products, refurbished products, video cards or non-Crucial branded products or software, Crucial warrants to the original customer purchasing products directly from Crucial that all such products sold will be free from defects in materials and workmanship affecting form, fit and function. Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the customer who purchased such product and only while such customer owns such product. Crucial, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Crucial to be defective.

With respect to AM Parts, Crucial warrants that such products comply with the applicable product data sheet effective at the time of shipment as available from Crucial on its web page (http://www.crucial.com). Any claim must be made within one (1) year from the original date of shipment by Crucial and Crucial shall have no liability thereafter. The foregoing warranty granted on AM Parts is to the initial customer end-user and is non-transferable. Crucial, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Crucial to be defective during the warranty period.

With respect to Crucial Ballistix products, Crucial warrants to the original customer purchasing such products directly from Crucial that all such products sold will meet the datasheet specifications as found on its web page (www.crucial.com/ballistix). Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the customer who purchased such product and only while such customer owns such product. Crucial, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Crucial to be defective. Some system configurations may not be designed to operate or may not operate at the published Crucial Ballistix memory speed and timing settings. Overclocking, running your system faster than the speed for which it was designed or the published speed, or otherwise modifying your system timing may result in damage to computer components and Crucial disclaims any and all liability for such damage.

With respect to refurbished products, Crucial warrants to the original customer purchasing such products directly from Crucial that all such products sold will be free from defects in materials and workmanship affecting form, fit and function. Any claim must be made within thirty (30) days from the original date of shipment and Crucial shall have no liability thereafter. Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the customer who purchased such product and only while such customer owns such product. Crucial, at its option, will replace or provide a credit of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Crucial to be defective during the warranty period.

With respect to video card products, Crucial warrants to the original customer purchasing products directly from Crucial that all such products sold will be free from defects in materials and workmanship affecting form, fit and function. Any claim must be made within one (1) year from the original date of shipment and Crucial shall have no liability thereafter. Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the customer who purchased such product and only while such customer owns such product. Crucial, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Crucial to be defective during the warranty period.

The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation or repairs made by anyone other than Crucial or a Crucial-authorized third party service provider. Crucial reserves the right to substitute functionally equivalent new or serviceable used parts.

With respect to non-Crucial branded products or software, any warranty is provided by the original manufacturer and not by Crucial. These products may only be returned in accordance with the return policy in effect on the date of invoice. The warranties and technical support may vary from product to product.


Return procedures. Please contact the place of purchase for return procedures. If customer purchased product(s) directly from Crucial, then customer shall return the product(s) to Crucial pursuant to the following terms. Customer must obtain a Return Material Authorization ("RMA") number by calling customer service at 1-800-336-8915. Returned products should be shipped to the following address:

Crucial
Attn: RMA Dept - RMA# _______
3475 E. Commercial Ct.
Meridian, ID 83642

Customer shall return the products to Crucial in the original packaging and enveloped in the original antistatic bags. Crucial will not be responsible for damaged parts if customer does not follow this process. Please retain shipping information, including tracking numbers, until your account has been credited by Crucial or replacement product is received. If Crucial determines that failure of the product(s) was not a result of a defect in materials or workmanship, Crucial reserves the right to charge customer for parts and labor at Crucial's then current labor rate or charge customer a 20% restocking fee. Crucial will advise customer prior to assessing these charges.